Every year, we index 558,781 Shopify stores to measure the Response Time Tax — how much revenue slow support is costing store owners.
Three years of tracking 558,781 Shopify stores. Each report measures the Response Time Tax and how the ecosystem is changing.
558,781 Shopify stores analyzed. The Response Time Tax grew to $4.2B — up 11% year over year. Support tool adoption hit a record high, but most stores still have no tools at all.
482,156 stores indexed. The Response Time Tax reached $3.8B as average response times stayed above 14 hours — and AI tool adoption began accelerating.
Our inaugural index of 415,000 Shopify stores. First to measure the Response Time Tax—$3.4B in lost revenue from slow support response.
Use our research data to estimate your store's Response Time Tax.
Enter your revenue and average response time. We'll estimate how much slow support is costing you annually.
Install Garrio and receive a personalized response-time audit within 24 hours — including your missed revenue estimate and top fixes.
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