AI answers the easy questions instantly. Humans handle the hard ones. You never touch a ticket — and your customers never wait.
Three things that make great support: speed, reliability, and sounding like you actually care. Garrio handles all three.
Sizing, shipping, returns, product questions — the AI knows your catalog and policies, so customers get real answers in seconds instead of waiting hours.
Returns, shipping problems, and tricky situations get handed to real people — fast. Your customers never feel like they're stuck talking to a bot.
The handoff from AI to human is seamless. Our customers don't even notice — they just get their problem solved.
Ryan McCrady
HOAst (Services)
AI or human, every response matches your tone, knows your products, and follows your policies. Customers never feel like they're talking to a generic bot.
I love that you're drawn to our sustainable collection! That necklace would look stunning with our matching bracelet—both are made from recycled metals. ♻️
Perfect! I hadn't seen the bracelet yet. Adding both to my cart now! 🛒
Features, pricing, and results — side by side against the platforms Shopify stores actually use.
Most tools automate the easy stuff but still need you to handle everything else. Garrio includes real human agents so nothing falls back on your plate.
| Feature | GarrioRECOMMENDED | Gorgias | Re:amaze | Zendesk | Tidio |
|---|---|---|---|---|---|
| Results | |||||
Never answer tickets yourself | Limited via partners | ||||
Average first response time | < 2 min | 11.4 hrs email avg | 4-12 hrs varies by plan | 7+ hrs industry avg | 45 sec live chat |
Avg. minutes saved per interaction | 15 min up to 100% done for you | 9 min 60% AI deflection | 0 min limited AI automation | 1 min 6% AI deflection | 10 min 67% AI deflection |
| What It Does | |||||
Shopify 1-click actions | Limited manual setup | Limited basic sidebar | |||
Built-in upsell engine | Limited Add-on | Limited Add-on | Limited basic | ||
Done-for-you support service | Limited via partners | ||||
| Budget & Getting Started | |||||
Free tier availability | 100 interactions/mo | $60/mo (350 tickets) | $29/user/mo | $55/agent/mo | 50 chats/mo free |
Overage rate per interaction | $0.10 | $0.40 | $0.20 | Tiered pricing | $0.15 |
Migration service cost | Free | $500+ | $250 | $1000+ | Self-service |
| Trust | |||||
Shopify rating | 5★ | 4.1★ | 4.4★ | 2.9★ | 4.4★ |
We looked at six Shopify support platforms and asked three questions: can the AI add to cart, send the customer to checkout, and work without a developer? Garrio is the only one that does all three out of the box.
When a customer says yes, the AI adds the product to their cart right in the conversation. No link, no extra steps.
Everyone else
Most tools send a product link and hope the customer follows through. Gorgias and Tidio can add to cart, but you have to set it up yourself.
4 of 6 platforms can't add to cart from chat at all.
Once the cart is built, Garrio sends the customer straight to checkout. They go from question to purchase without leaving the conversation.
Everyone else
Every other platform makes the customer navigate back to your store, find the product again, and start checkout on their own.
0 of 6 platforms can take a customer from chat to checkout.
Install the Shopify app and turn it on. Selling works on day one.
Everyone else
The tools that do offer partial selling require custom setup, workflow builders, or developer time to get working.
Every other platform requires setup or dev work for selling features.
Shopify stores that let Garrio handle support so they could focus on everything else.
We went from days behind on email to instant responses. Our customers are so much happier.
Ryan
HOAst · Services
Garrio gets what our customers need right away. They're happy and buying more than ever.
Chuck
Mortadella Head · Food & Bev
This is our first online store and we really needed help with customers. Garrio gets the job done.
Mike
Harbor Hoses · Retail
Install on Shopify, let Garrio handle your customers, and get back to building your business.